• Arrival and Departure: As we place strong emphasis on hygiene and cleanliness your rooms will be available on the day of arrival from around 3 p.m. Please notify us if you will be arriving after 7 p.m. On the day of departure please vacate your room by 11:00 a.m. You are of course able to spend the day of your departure in the hotel and to use the wellness area.
  • Four legged friends, quiet and well behaved, 15.00 Euro per day excluding food. Please bring your own blanket or basket. The hotel reserves the right to charge for any necessary final cleaning or damages on departure.
  • Reservations: Your booking is binding as soon as you have received written confirmation from us.
  • Payment: You can pay your invoice in cash (up to a maximum amount of 2.999.00 Euro), by EC-card or credit card (except American Express and Diners Club) or pay in advance by BACS.
    Cassa Raiffeisen Alta Pusteria / Filiale San Candido (San Candido branch)
    BIC: RZSBIT21009 IBAN: IT20W0802058790000301007009
  • Room number: We are not able to guarantee you your floor, location and room number within your specified category.
  • Cancellation policy:
    Up to 1 month prior to the booked arrival date changes to your booking and cancellations can be made free of charge. In case of a cancellation from 1 month to 7 days prior to the booked arrival date we charge 70% of the total amount. During the last week and in the event of early departure, late arrival or no-show 100% of the total booked services will be charged. To save yourself unpleasant costs we recommend you take out holiday cancellation protection insurance.